We do all we can to help you to achieve your main reasons for doing the course
Our role is to help ensure that your experiences meet your expectations
We support you in developing your employability skills to enhance your vocational options
We provide a range of support services to assist you
Continuously improving our services
We invite you to give us feedback through regular surveys, suggestions for improvement and formal complaints
We act on your feedback and suggestions for improvement and set performance targets for improvement
We will respond within 10 working days if you lodge a complaint
We monitor and regularly audit our services and act on the findings to make improvements
Our teachers
Our teachers have relevant and up-to-date knowledge of their subjects
Our teachers relate well to students and demonstrate ethical behaviour
Our teachers ensure that subject content matches what is needed in industry
Assessment
Assessment methods will be made clear to you
Assessment tasks are relevant and meet the requirements of industry endorsed training packages
Fairness and lack of bias are demonstrated by teachers when assessing your work
Open and honest feedback about your assessment tasks is provided by teachers
The results of assessments are provided within 15 working days of the due date
Flexibility
We aim to provide flexibility in training to meet your needs
We are working hard to increase the online learning options available
We process final applications for Recognition of Prior Learning and Current Competence within 10 working days from when you submit all your evidence
Processing withdrawals
We will process your withdrawal and fees balance, including any allowable refunds, within 15 working days from when you submit a signed withdrawal form.
